Refund Process: How It Works

Created by Toni Cooke, Modified on Fri, 4 Apr at 6:20 PM by Toni Cooke

If you're eligible for a refund, here's what you need to know about how we handle it:

? Step 1: Submit a Ticket

To begin the refund process, please submit a request through our Support Portal. Be sure to include all relevant details to help us investigate quickly.

?️ Step 2: Investigation & Approval

Once your ticket is received, it will be assigned to our internal teams for review. We'll carefully investigate the issue and confirm eligibility based on our refund policy.

⏳ Step 3: Processing Time

Please allow up to 9 business days for the full process to be completed — including investigation, approval, and payment.

? Important Notes:

We do not facilitate repurchase of lost or damaged items.
All approved refunds will be processed in Jamaican dollars (JMD) to local bank accounts only.