The weight on my package is incorrect.

We strive for accuracy, but from time to time, an input error may occur where the weight of your package is recorded incorrectly.

When this happens, there’s no need to worry. Once your package arrives at your local branch, our team will:

1. Re-weigh the package to confirm the correct weight.
2. Amend the recorded pounds in our system to reflect the accurate measurement.
3. Re-issue your invoice with the updated weight and charges, if applicable.

This process ensures that your shipping costs are always based on the correct weight of your package.